We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, which started at 11:15 PM UTC on October 30.
Upon receiving the report, the issue was flagged as a severity 2 issue. Our engineering team identified that the problem was related to our network infrastructure. A solution was implemented at 4:15 AM UTC on October 31, and we will be updating the status to resolved. Customers should now see that Thru Node is working.
At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you for your continued support.
Best regards, Thru
Posted Oct 31, 2024 - 15:23 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 31, 2024 - 14:39 UTC
Monitoring
We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, reported at 11:15 PM UTC on October 30. Our engineering team has identified the issue and has implemented a solution to restore service as quickly as possible. We are now monitoring the status of this issue. You can view status updates at status.thruinc.com.
At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding.
Best regards, Thru
Posted Oct 31, 2024 - 14:39 UTC
This incident affected: North America Automated File Transfer (Data Transfers - External Server Endpoints).