Thru Inc Status

All Systems Operational

High-Speed Global File Transfer Operational

North America Automated File Transfer Operational

Web portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

North America File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

UK Automated File Transfer Operational

Web portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

UK File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

EU Automated File Transfer Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

EU File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

APAC Automated File Transfer Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

APAC File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

Automated File Transfer - Pre-production Environment Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

File Sharing - Pre-production Environment Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

Intermittent delays in multi-factor authentication (MFA) emails to login to the web portals.

Resolved - This incident has been resolved.
Apr 24, 05:45 UTC

Monitoring - A 3rd party vendor have remediated the issue causing disruption to MFA emails. We will continue to closely monitor.
Apr 23, 22:51 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 23, 22:44 UTC

Investigating - We're currently encountering an issue with a third-party service responsible for delivering multi-factor authentication (MFA) emails. As a result, users may experience delays in receiving their MFA codes via email to login to the web portals.
Apr 23, 22:24 UTC

Apr 23, 2025

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Update to improve the stability of internal authentication communications in region AUS

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 UTC

Scheduled - We are deploying a service update to improve the stability of internal authentication communications between system components. This update addresses a compatibility issue introduced by a recent client library change. No user action is required.
Apr 14, 15:14 UTC

Apr 14, 2025

Update to improve the stability of internal authentication communications in regions US, UK, EU.

Completed - The scheduled maintenance has been completed.
Apr 14, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 15:14 UTC

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.