All Systems Operational
High-Speed Global File Transfer ? Operational
North America Automated File Transfer Operational
Web portals ? Operational
API ? Operational
Data Transfers - External Server Endpoints ? Operational
Data Transfers - Thru Server Endpoints ? Operational
North America File Sharing Operational
Web Portals ? Operational
API ? Operational
Data Transfers - Thru Server Endpoints ? Operational
UK Automated File Transfer Operational
Web portals ? Operational
API ? Operational
Data Transfers - External Server Endpoints ? Operational
Data Transfers - Thru Server Endpoints ? Operational
UK File Sharing Operational
Web Portals ? Operational
API ? Operational
Data Transfers - Thru Server Endpoints ? Operational
EU Automated File Transfer Operational
Web Portals ? Operational
API ? Operational
Data Transfers - External Server Endpoints ? Operational
Data Transfers - Thru Server Endpoints ? Operational
EU File Sharing Operational
Web Portals ? Operational
API ? Operational
Data Transfers - Thru Server Endpoints ? Operational
APAC Automated File Transfer Operational
Web Portals ? Operational
API ? Operational
Data Transfers - External Server Endpoints ? Operational
Data Transfers - Thru Server Endpoints ? Operational
APAC File Sharing Operational
Web Portals ? Operational
API ? Operational
Data Transfers - Thru Server Endpoints ? Operational
Automated File Transfer - Pre-production Environment Operational
Web Portals ? Operational
API ? Operational
Data Transfers - External Server Endpoints ? Operational
Data Transfers - Thru Server Endpoints ? Operational
File Sharing - Pre-production Environment Operational
Web Portals ? Operational
API ? Operational
Data Transfers - Thru Server Endpoints ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2024

No incidents reported today.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 03:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 03:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 03:22 UTC
Investigating - A subset of Thru Nodes in the US service region has been intermittently losing heartbeat signals; however, we are highly confident that this issue has not impacted file transfers. Our team is actively investigating the cause of the heartbeat loss and is committed to resolving it promptly to maintain optimal system performance.
Nov 8, 02:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 UTC
Scheduled - We will be performing a scheduled hotfix of the Automated File Transfer application in all service regions. Dedicated instances will not be included.

Cloud services: No interruptions to cloud services are anticipated during the scheduled maintenance.

Thru Nodes: This hotfix release will not affect Thru Node.

For any update-related issues, please reach out to Thru Support at https://www.thruinc.com/support

Nov 5, 00:07 UTC
Nov 7, 2024
Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, which started at 11:15 PM UTC on October 30.

Upon receiving the report, the issue was flagged as a severity 2 issue. Our engineering team identified that the problem was related to our network infrastructure. A solution was implemented at 4:15 AM UTC on October 31, and we will be updating the status to resolved. Customers should now see that Thru Node is working.

If you continue to experience any issues with Thru Node, please contact Thru Customer Success by emailing helpcenter@thruinc.com or by opening a ticket at https://www.thruinc.com/support/.

At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Thank you for your continued support.

Best regards,
Thru

Oct 31, 15:23 UTC
Update - We are continuing to monitor for any further issues.
Oct 31, 14:39 UTC
Monitoring - We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, reported at 11:15 PM UTC on October 30. Our engineering team has identified the issue and has implemented a solution to restore service as quickly as possible. We are now monitoring the status of this issue. You can view status updates at status.thruinc.com.

At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused.

Thank you for your understanding.

Best regards,
Thru

Oct 31, 14:39 UTC