Thru Inc Status

All Systems Operational

High-Speed Global File Transfer Operational

North America Automated File Transfer Operational

Web portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

North America File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

UK Automated File Transfer Operational

Web portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

UK File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

EU Automated File Transfer Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

EU File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

APAC Automated File Transfer Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

APAC File Sharing Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

Automated File Transfer - Pre-production Environment Operational

Web Portals Operational

API Operational

Data Transfers - External Server Endpoints Operational

Data Transfers - Thru Server Endpoints Operational

File Sharing - Pre-production Environment Operational

Web Portals Operational

API Operational

Data Transfers - Thru Server Endpoints Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Outage in US Region

Resolved - Microsoft Azure's restoration has completed and AFT services have been restored. If you experience any issues please email helpcenter@thruinc.com.
Jul 19, 02:53 UTC

Monitoring - US Azure region hosting AFT is currently in the process of being restored by Microsoft. We are currently monitoring to make sure AFT service restoration completes without any issues.
Jul 19, 02:19 UTC

Update - Microsoft Azure has reported the following:

"We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we have reviewed previous deployments, and are running other mitigation workstreams. We’ve determined the underlying cause and are currently working towards mitigation. We will start to see incremental recovery in next 90 minutes. . . . "

As Microsoft continues to resolve this issue, our Thru DevOps team is actively working on restoring Thru services for US region AFT in effort to provide a total restoration for Thru customers as quickly as possible.
Jul 19, 01:44 UTC

Identified - We have identified the impacted areas of Azure in the US region affecting Thru customers. Our DevOps team is currently working on restoring Thru services for US region AFT.
Jul 19, 00:58 UTC

Investigating - Microsoft Azure reported the following:

"Impact Statement: Starting at approximately 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services. Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant. "

https://azure.status.microsoft/en-us/status

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This outage will impact our customers from accessing the AFT site: https://us.thruinc.com/ and will cause all file delivery to stop until the outage is fully restored.

Our Thru DevOps team is working with Microsoft to understand when the outage will be resolved. We will be provide more information as it becomes available.

We apologize for any inconvenience this disruption may have caused and appreciate your patience. Our priority is to ensure a swift resolution and minimize impact on your operations.

Thank you for your understanding.
Jul 19, 00:03 UTC

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.