Scheduled update of the Automated File Transfer application in all service regions

Scheduled Maintenance Report for Thru Inc

Postmortem

Post-Maintenance Update – Review Your ThruNode Flows

The scheduled maintenance on February 5 was successfully completed, and our SSL certificate management updates are in place to ensure smooth service continuity.

However, as part of this update, we had to roll back the Content API in the US region to restore functionality for our customers relying on the upload widget. This was a Severity 1 issue for some customers, as their workflows depended entirely on the widget.

As a result of this rollback, some ThruNodes in the US region may have experienced issues. We kindly ask customers to review their flows and verify that file deliveries via ThruNode were not impacted.

If you encounter any issues or need assistance, please open a support ticket at helpcenter@thruinc.com.

Thank you for your attention and for your continued support.

Posted Feb 06, 2025 - 17:50 UTC

Completed

The scheduled maintenance has been completed.

Posted Feb 05, 2025 - 22:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 05, 2025 - 20:00 UTC

Scheduled

We will be rolling out a code update that optimizes our SSL certificate management to further enhance service continuity. No interruptions are expected during this maintenance, and we appreciate your continued support. If you have any questions, please reach out to our support team.

Posted Feb 03, 2025 - 16:17 UTC

This scheduled maintenance affected: EU Automated File Transfer (Web Portals), APAC Automated File Transfer (Web Portals), North America Automated File Transfer (Web portals), and UK Automated File Transfer (Web portals).