Performance degradation for some customers of Automated File Transfer in US service region

Incident Report for Thru Inc

Resolved

This incident has been resolved.
Posted Oct 09, 2023 - 22:45 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 09, 2023 - 17:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 09, 2023 - 17:10 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 09, 2023 - 16:59 UTC

Identified

Performance degradation may be experienced by some customers of Automated File Transfer in US service region. We are aware of the issue and working to resolve it.
Posted Oct 09, 2023 - 16:58 UTC
This incident affected: North America Automated File Transfer (Data Transfers - External Server Endpoints, Data Transfers - Thru Server Endpoints).