Scheduled update of the Automated File Transfer application in US, UK and EU service regions

Scheduled Maintenance Report for Thru Inc

Postmortem

Postmortem: Issues Observed After Thru AFT Upgrade

Following the recent upgrade to a new version of Thru AFT, we have identified the following issues:

Intermittent Authorization Errors in Mule Flows
Some customers using the Thru Mule connector have experienced intermittent authorization errors (HTTP 401) in their Mule flows. Affected connections can be restored by regenerating the secret key in the Thru Portal and updating the Thru Mule connector with the new key. While we continue to investigate the root cause, we recommend customers experiencing this issue regenerate the secret key and update the Mule connector accordingly.
Permission Errors When Connecting to AWS S3
As part of this upgrade, we enhanced the security of connections to AWS S3 buckets. Thru AFT now actively challenges S3 Secret Key during the connection function.
In some AWS S3 configurations, this may result in an exception if the key lacks the GetBucketLocation permission.
To resolve this, please ensure that the AWS secret key used in the connection has the GetBucketLocation permission assigned.

If you need further assistance, please contact us at helpcenter@thruinc.com.

We apologize for the inconvenience and appreciate your patience as we continue to improve our platform.

Posted Apr 04, 2025 - 03:40 UTC

Completed

The scheduled maintenance has been completed.

Posted Apr 03, 2025 - 17:57 UTC

Verifying

Verification is currently underway for the maintenance items.

Posted Apr 03, 2025 - 17:43 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 03, 2025 - 15:00 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Mar 21, 2025 - 17:44 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Mar 21, 2025 - 17:41 UTC

Scheduled

We will be performing a scheduled update of the Automated File Transfer application to a new version in US, UK and EU service regions.

Cloud services: No interruptions to cloud services are anticipated during the scheduled maintenance.

Thru Nodes: This release will not affect Thru Node.

For any update-related issues, please reach out to Thru Support at https://www.thruinc.com/support
Release Notes are published here: https://guides.thruinc.com/taftug/release-notes

Posted Mar 21, 2025 - 17:10 UTC

This scheduled maintenance affected: EU Automated File Transfer (Web Portals, API, Data Transfers - External Server Endpoints, Data Transfers - Thru Server Endpoints), North America Automated File Transfer (Web portals, API, Data Transfers - External Server Endpoints, Data Transfers - Thru Server Endpoints), and UK Automated File Transfer (Web portals, API, Data Transfers - External Server Endpoints, Data Transfers - Thru Server Endpoints).